![]() ![]() What it does provide, however, is a way to look at our organization’s overall service management capabilities, understand how effectively we’re delivering great products and services to our customers, and come away with several actionable improvement ideas. As a collection of best practices, the ITIL framework does not provide a “playbook” or a strict set of standards. For several of our clients, having an Axelos ITIL Maturity Model certificate is way to establish and/or deepen trust with their customers.Īlthough the ITIL Maturity Model is based on ITIL 4 concepts, it is important to note that the assessment does not specifically evaluate an organization’s adoption of or adherence to ITIL guidance. Additionally, leaders can leverage the model to track progress of existing improvement initiatives, benchmark their results against similar organizations, and receive a formal certification from Axelos on the organization’s maturity level. With that said, the difference between the assessments we’ve traditional performed for clients and the new ITIL 4 Maturity Model is that, in addition to being able to leverage the collective expertise of a team of experienced consultants, the ITIL Maturity Model defines specific, objective, and standardized criteria by which to assess a team’s processes and practices as well as the larger ecosystem, making the entire assessment much less subjective in nature.Īnother key reason to use the ITIL Maturity Model is to support a team’s continual improvement efforts by identifying areas where the organization is weak and where improvements can yield the greatest benefit. We’ve developed our assessment methods over the years from helping our clients address their specific organizational challenges and goals. So, how is the ITIL Maturity Model different from other maturity models? Over the last 15 years, our team has designed and delivered a wide range of assessments and maturity models for clients, ones that are more skills-based or leadership focused, ones that are more process-based, and others that look at how the wider organization is functioning. For example, we have several clients that have implemented ITIL v3 processes over the years and are using the ITIL Maturity Model to gain visibility into how their teams are working, identify both short- and long-term improvements, and more easily transition to an ITIL 4 mindset. ![]() The ITIL Maturity Model, released in September, is an IT service management (ITSM) assessment instrument that can be used by teams at any point in their ITSM journey. Ultimately, we discuss what differentiates the ITIL Maturity Model and how it can help IT leaders improve how their teams work. We will also provide details on related maturity models like the Capability Maturity Model Integration ( CMMI), Gartner Maturity Model, International Standards Organization 20000 ( ISO 20000), and the Digital Positioning Model, comparing them, and discussing when to consider each one. We examine the components of the model, the different types of assessments available, and how assessments are scored. We will also include examples from our own consulting work and experience as an AXELOS Consulting Partner (ACP). This article gives an overview of the new ITIL Maturity Model, the first of its kind from Axelos, the creators of ITIL 4.
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